A complaint report should contain the device model, serial number, location, installation date, software version, user or operator account, event date and time, description of what happened, settings in use, injuries or property damage, immediate actions taken, photographs or video, and the current status of the device.
The red light therapy bed supplier should provide a form that makes these fields easy to capture. A simple, structured report is more valuable than a long email thread because it allows similar events to be grouped and investigated.
