A good program has a controlled parts list tied to the equipment’s model and revision. Each part has a part number, description, revision, compatibility statement, price or pricing method, and expected dispatch time. The red light therapy bed supplier can then identify the correct item from the serial number instead of asking the customer to choose from a photograph.
The supplier should package sensitive optical and electronic parts to prevent damage in transit. Every shipped part should have a packing record, and the service ticket should link the part lot or serial number to the repaired bed where traceability is required.
